Legal Help for Families Harmed by Dexcom Device Failures That Led to Serious Injury or Death

A serious safety alert has been issued by the U.S. Food and Drug Administration (FDA), announcing a Class I recall, the most urgent type, of several Dexcom glucose monitoring devices, including the widely used G6 and G7 Glucose Receivers. These devices, worn or carried by millions of diabetics to monitor blood sugar levels in real time, have been found to contain a critical defect that prevents them from issuing audible alerts in emergencies. As a result, users may be left unaware when their blood sugar drops dangerously low or spikes to fatal levels.

The defect affects over 2.2 million devices globally, and failure of these receivers to sound alarms can lead to devastating medical outcomes, including:

  • Seizures
  • Loss of consciousness
  • Vomiting
  • Cardiac events
  • Hypoglycemic or hyperglycemic comas
  • Death

If you lost a loved one or someone you know suffered a severe medical event due to a Dexcom receiver’s failure to audibly alert them of a dangerous blood sugar level, you may be entitled to pursue a wrongful death or injury lawsuit. Parker Waichman LLP is currently reviewing these cases nationwide.

The Nature of the Defect: Why the Dexcom Devices Failed

The issue with the Dexcom receivers stems from a manufacturing defect involving internal speaker components. According to the FDA and company disclosures, a combination of faulty foam and assembly errors can cause the speaker to lose contact with the device’s internal circuit board. This disconnection prevents the monitor from making any sound—even during critical high or low blood sugar events.

The alarm system is a fundamental safety feature of these devices. Without an audible warning, users may not realize they are entering a medical emergency. Especially during sleep or for individuals with impaired hypoglycemia awareness, the lack of an audible alert can result in fatal delays in insulin dosing or emergency care.

While Dexcom has stated that users may still receive visual or vibration notifications, this is not sufficient in all cases—particularly at night, in public settings, or for users who rely solely on the audio function due to sensory impairments. The FDA has received over 100 confirmed complaints globally, with 56 reports of serious adverse health effects, including seizures and loss of consciousness.

Recalled Devices and Identifying Codes

The recall affects the following products, covering several generations of Dexcom’s blood glucose monitoring systems:

Dexcom G6 Glucose Receivers

  • SKU Codes: STK-FE-001 (MT27408-1), STK-FM-001 (MT27408-1), STK-FR-001 (MT27408-1)
  • Devices recalled: More than 182,000 units

Dexcom G7 Glucose Receivers

  • SKU Codes: STK-AT-011, STK-AT-012, STK-AT-013, STK-GT-008, STK-GT-013, STK-GT-019, STK-GT-100, STK-GT-102, STK-GT-109, STK-GT-113, STK-GT-120
  • Devices recalled: Over 9 million units—the largest impacted group

Dexcom One+ and One Continuous Glucose Monitoring Systems

  • SKU Codes:
    • Dexcom One+: STK-D7-013, STK-D7-014, STK-D7-102, STK-D7-103, STK-D7-109
    • Dexcom One: STK-DO-006, STK-DO-013, STK-DO-103, STK-DO-109
  • Devices recalled: Over 135,000 units combined

If you or a loved one used one of these recalled products and suffered a severe complication, it is vital to preserve the device (if possible), request medical records, and speak with a qualified legal team to evaluate your case.

Potential Consequences of a Failed Dexcom Alert

For many patients with Type 1 or insulin-dependent Type 2 diabetes, blood glucose monitors are not a convenience—they are a lifesaving necessity. A Dexcom receiver that fails to alert its user can lead to the following complications:

  • Hypoglycemia (Low Blood Sugar): When undetected, this condition can cause seizures, unconsciousness, brain damage, and death.
  • Hyperglycemia (High Blood Sugar): Extended periods of unaddressed high blood sugar can result in diabetic ketoacidosis, coma, or fatal organ failure.
  • Delayed Response to Crisis: Without an alarm, a user might not administer insulin or sugar in time, turning a treatable situation into a medical emergency.
  • Pediatric Risk: Children who rely on caregiver alerts are particularly vulnerable. If a caregiver doesn’t receive an audible warning, the child could suffer irreversible harm.

These failures are not isolated incidents. Users worldwide have submitted complaints. If your loved one passed away or suffered harm and they used a Dexcom glucose receiver, there may be a direct link between the device malfunction and the outcome.

Who Can File a Dexcom Device Lawsuit?

If a person suffered injury or died due to undetected hypoglycemia or hyperglycemia while using a recalled Dexcom G6, G7, One+, or One system, legal action may be appropriate. Eligible plaintiffs may include:

  • The surviving spouse, child, or parent of the deceased
  • Individuals injured due to a missed Dexcom alarm
  • Caregivers of minors who relied on Dexcom device alerts
  • Legal representatives of the victim’s estate

To support your claim, documentation such as medical records, death certificates, proof of device ownership, or correspondence regarding the recall will be helpful. Our legal team will assist in gathering and analyzing these materials as part of your case.

Filing a Dexcom Wrongful Death or Injury Lawsuit

Our national legal team will handle every aspect of your claim. If you suspect that a loved one’s medical emergency or death was caused by a failed Dexcom glucose monitor alert, here is how the process works:

  1. Case Review: We provide a free consultation to evaluate your situation and determine if a recalled Dexcom device was involved.
  2. Evidence Collection: We gather records related to the device, your medical history, hospital admission data, and any relevant communications from Dexcom or the FDA.
  3. Legal Filing: If you have a viable claim, we will file a wrongful death or personal injury lawsuit on your behalf against the appropriate parties.
  4. Litigation or Settlement: Our team works to obtain financial compensation for your losses, whether through a court verdict or negotiated settlement.

You pay nothing unless we recover compensation for your case.

Parker Waichman LLP Is Investigating Dexcom Device Failure Lawsuits Nationwide

Parker Waichman LLP represents victims of defective medical devices across the United States. We understand how critical it is to trust the technology used to manage chronic conditions like diabetes. A silent monitor is not just an inconvenience—it can be a matter of life or death.

We are currently accepting wrongful death and injury cases involving all Dexcom receivers identified in the recall. If your family has suffered a loss or a life-threatening medical crisis because a Dexcom monitor failed to sound an alarm, legal action may help you secure the justice and compensation you deserve.

Contact Parker Waichman LLP For a Free Case Review

If your loved one suffered serious injury or died after a Dexcom G6, G7, One+, or One glucose receiver failed to sound an emergency alert, you may be entitled to significant compensation.

Parker Waichman LLP is now reviewing wrongful death and injury cases tied to these dangerous device failures. Our national legal team is offering free consultations to families affected by this massive recall.

Call 1-800-YOUR-LAWYER (1-800-968-7529) today to speak with a product liability attorney. There is no cost unless we win, and your time to file may be limited. Don’t wait—get the legal answers your family deserves now. Regardless of your location or where your injury occurred, our nationwide product injury law firm is ready to assist you.

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